وظائف خالية مهندس دعم فني - العاشر من رمضان - الشرقية

·         Manage Help Desk tickets in a timely manner
·         Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Monitoring and maintaining computer systems and networks
·         Respond to teachers issues via phone, email and computer chat
·         Provide teachers assistance via phone, email and computer chat
·         Document teachers interactions
Setting up accounts for `new employees
·         Run diagnostics to resolve teachers reported issues
·         Escalate issues to the next Tier with next level of difficulty
Possibly provide computer training for (Employees, Teachers, and Student)
·         Install, make changes and repair computer hardware and software
·         Follow-up with teachers to ensure issues are resolved
·         Track IT assets movement between branches and employees

Qualifications for IT Support Engineer
·         Microsoft Certified Systems Engineer designation, preferred
Experience working in a help desk environment, preferred
·         Experience with a MAC and IOS computers is a plus
·         Experience with  Audio & Video Equipment  
·         Experience in Educational environment is a plus  
·         Excellent oral communication skills
·         Detail oriented in order to keep detailed notes on tickets
·         Highly organized to keep Help desk tickets order
·         Ability to diagnose and resolve basic computer technical issues

- سنتان-‎7 سنوات خبرة

- مؤهل عالي

- تكنولوجيا معلومات واتصالات