وظائف خالية مسئولة كول سنتر - المعادى - القاهرة

متطلبات الوظيفة

  • سنين الخبرة

    سنتان-‎3 سنوات خبرة

  • الجنس المطلوب

    أنثى

  • اللغة الانجليزية

    جيد جدا

  • السن المطلوب

    23 - 30 سنة

  • الحاسب الآلي

    جيد

  • المؤهل المطلوب

    مؤهل عالي

  • مايكروسوفت أوفيس

    جيد

الراتب ونوع العمل

  • الراتب الأساسي

    قابل للتفاوض

  • نوع الوظيفة

    يوم كامل

تفاصيل الوظيفة

The job Description •
 Provides outstanding customer service in a call center or front desk operation
 Completes customer order requests and fulfillment, data entry, maintain customer database, researches and resolves customer problems
 Conducts product satisfaction and customer surveys; follow-up with customers accordingly
 Manage and respond to (telephone calls, emails, etc.) using customer-oriented etiquette
 Address customer issues, assuring that contract service levels and objectives are met
Greet callers, establish rapport, and project professional tone within established service standards
 Schedule and place follow-up calls/emails in response to customer inquiries
 Must be able to maintain strict confidentiality of sensitive information
 Complete fulfillment and distribution of customer materials and documents, if required by contract
 Operate equipment and software necessary to perform the job, including, MS Office Suite
 Work with customer service team to attain serviceability improvement and process enhancements
 Operate PC, FAX, and telephone system or other devices in communicating with customers
 Prepare reports, schedules, documents, and forms as required by the call center operation or customer order facilitation
Listen to and score recorded calls based on criteria provided by the customer
 Enter call ratings into spreadsheets or other software per instructions
 Participate in call calibration sessions with team members and review of scored calls
 Actively participate in all training programs and team meetings, willingly learn and implement new procedures, and incorporate feedback and coaching received
 Contribute to the overall efficiency and effectiveness of the department and the agency by performing all other duties as assigned
 Comply with agency policies and procedures including completion of required and reports
 Other duties as assigned

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