وظائف خالية customer service representative-ممثل خدمة العملاء - شيراتون - القاهرة

:Introduction
As part of Luminary's commitment to providing exceptional services and ensuring complete customer satisfaction, we are looking to strengthen our customer service team with qualified and experienced personnel. Effective customer service is a critical component of any successful company, and we strive to attract top talent in this field

:Key Responsibilities
Respond to Customer Inquiries: Provide answers and information about products, services, business hours, or any other inquiries customers may have
Resolve Complaints and Issues: Handle customer complaints and attempt to resolve them satisfactorily, including offering compensation or alternative solutions
Process Orders and Transactions: Receive and process orders, invoices, transactions, and payments ensuring accuracy and efficiency
Provide Technical Support: Assist customers in resolving technical issues related to products or services
Update Customer Records: Maintain accurate and up-to-date customer records, entering any changes to personal information or transactions
Monitor Customer Satisfaction: Evaluate customer satisfaction levels through surveys and assessments, using this information to improve service quality
Collaborate with Other Teams: Communicate with other departments such as Sales, Marketing, and Production to ensure integrated and effective customer service
Train and Guide New Employees: Train new employees in the Customer Service Department on policies, procedures, and best practices
Manage Customer Service Systems: Use and maintain Customer Relationship Management (CRM) systems and other customer support systems to track interactions and transactions

:Skills Required
Proficiency in English: Both spoken and written
Knowledge of Microsoft 365: Ability to organize and schedule tasks using these programs
Customer Service Skills: Excellent customer service skills to handle interactions professionally
Problem-Solving Abilities: Strong problem-solving skills to resolve customer issues effectively
Technical Proficiency: Ability to assist with technical issues related to products or services
Team Collaboration: Ability to work collaboratively with other departments
Training Abilities: Capable of training and guiding new employees

:We Offer
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and supportive work environment

:Conclusion
At Luminary, we believe that hiring a qualified Customer Service Representative will be a significant addition to our team and will greatly contribute to enhancing customer satisfaction and achieving the company's goals. We look forward to welcoming outstanding candidates who wish to join our team