هذه الوظيفة مغلقة ولا تقبل التقديمات.
وظائف خالية IT Senior Support - العاشر من رمضان - الشرقية
- اسم الشركة Autoplast
- مقر العمل العاشر من رمضان - الشرقية
- تاريخ الإعلان
- العمالة المطلوبة 1
متطلبات الوظيفة
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مستوي الخبرة
خبرة متوسطة
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سنين الخبرة
5-8 سنوات خبرة
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الجنس المطلوب
ذكر
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اللغة الانجليزية
جيد جدا
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السن المطلوب
26 - 35 سنة
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الحاسب الآلي
جيد جدا
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المؤهل المطلوب
مؤهل عالي
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مايكروسوفت أوفيس
جيد جدا
الراتب ونوع العمل
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الراتب الأساسي
قابل للتفاوض
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نوع الوظيفة
يوم كامل
مميزات الوظيفة
- بدل تغذية (توفير وجبة)
- توفير سكن (سكن تابع للشركة)
- توفير مواصلات (نوفر وسيلة مواصلات على حساب الشركة)
- تأمينات صحية
- تأمينات اجتماعية
تفاصيل الوظيفة
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مجال الوظيفة
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تخصص الوظيفة
analysis of required systems to resolve simple and complex tasks/ issues
Duties and Essential Job Functions
Respond to client issues with systems, applications, hardware, and take corrective actions
- Provide both telephone and desk-side first level support and second level of diagnosing network related issues while escalating advanced issues to IT Network team as required
Performing deep steps of diagnosis and analysis on all levels (hardware, software, peripherals, &network) to conclude the optimal way to resolve issues
Perform desktop application installations, upgrades, and other support and maintenance activities
Provide operating and administration functions including user set up, configuration and management for systems and business applications which include creation/ termination of network/exchange, rights/permission of network, creation/ rights/ group permission for business application and file directories
Monitors day-to-day network performance, network & hardware troubleshooting, fault analysis and repair
Carry out installation and configuration of network hardware, software and OS server system administrations
Ensure network safety, security and provide necessary system integrity, backups, restores and disaster recovery
Ensure customer satisfaction, including taking ownership of an opened tickets and ensuring incidents are fully resolved
Communicate effectively with clients and other team members while gathering information to facilitate
problem resolution
Performing other job-related duties as assigned by line manager
Qualifications and Competencies
In-depth knowledge of hardware and software and high level of problem/issue analytical skills
Strong knowledge and experience with Exchange mail server, Active Directory, DHCP, DNS, Access Points, and network devices (routers and switches)
Solid understanding of network protocols, TCP/IP, subnetting, VLANs, and routing protocols
Experience in network troubleshooting and root cause analysis
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a team environment
Industry certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
Excellent verbal and written English communication skills and local language as indicated
- 5-8 سنوات خبرة
- مؤهل عالي
- تكنولوجيا معلومات واتصالات
وظائف مثل وظيفة "IT Senior Support"
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