وظائف خالية Customer Manager-مدير حسابات (b2c) - الدقى - الجيزة

Do you love working with people? Do you have a natural talent for communication and organization?

Smart Business Academy is looking for a Customer Manager to manage our B2C clients from A to Z. If you’re passionate about providing a premium customer experience, closing deals, and ensuring everything runs smoothly for our clients—this job is for you.

You will be the first point of contact for our clients, helping them choose the right programs, finalizing their registration, scheduling their sessions, and ensuring they have the best learning experience possible.

If you’re proactive, organized, and people love dealing with you—join us now and be part of a growing academy that’s shaping the future of business education in Egypt.

Job Description:
We are looking for a dynamic and client-focused Customer Manager to join our team at Smart Business Academy. The Customer Manager will be responsible for managing the entire customer journey for B2C clients—from the first interaction to closing the sale, scheduling course appointments, and ensuring an outstanding customer experience throughout the entire training process.

Key Responsibilities:
Handle all incoming B2C inquiries via phone, email, or in person.
Communicate with potential clients, understand their needs, and recommend suitable programs.
Close sales and follow up with clients to ensure satisfaction and payment completion.
Coordinate with instructors and the operations team to schedule training sessions.
Welcome and guide clients at the academy premises and provide them with needed assistance.
Maintain accurate records of client interactions, enrollments, and payments.
Follow up with enrolled clients to ensure engagement and satisfaction.
Manage client rescheduling, cancellations, and any required administrative support.
Work closely with the marketing team to align on lead conversion strategies.
Provide regular reports on customer feedback and sales performance.

Qualifications:
Proven experience in customer service, sales, or client relationship roles.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks and work under pressure.
Comfortable using CRM systems, spreadsheets, and scheduling tools.
Friendly, professional, and customer-oriented mindset.