وظائف خالية موظفة كول سنتر - مصر الجديدة - القاهرة

-       Handles customer inquiries & requests completely and accurately.
-       Optimizes the opportunity of each customer contact and offer excellent service.
-       Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits & meet KPIs.
-       Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
-       Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
-       Maintain data protection and confidentiality for both staff and customers.
-       Perform related duties as assigned by The Team Leader.
-       Obtains client information by answering telephone calls & verifying information.
-       Determines eligibility by comparing client information to requirements.
-       Establishes policies by entering client information; confirming pricing.
-       Informs clients by explaining procedures; answering questions; providing information.
-       Close sales presentations & meet sales goals in accordance with development plan.-       Handles customer inquiries & requests completely and accurately.
-       Optimizes the opportunity of each customer contact and offer excellent service.
-       Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits & meet KPIs.
-       Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
-       Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
-       Maintain data protection and confidentiality for both staff and customers.
-       Perform related duties as assigned by The Team Leader.
-       Obtains client information by answering telephone calls & verifying information.
-       Determines eligibility by comparing client information to requirements.
-       Establishes policies by entering client information; confirming pricing.
-       Informs clients by explaining procedures; answering questions; providing information.
-       Close sales presentations & meet sales goals in accordance with development plan.

- سنة-‎سنتان خبرة

- مؤهل عالي

- تسويق ومبيعات