وظائف خالية مهندس ما قبل البيع والدعم - Pre Sales Engineer & Support Engineer (العمل من المنزل) - الساحل الشمالى - الاسكندرية

Job Description
·         Gathers information for pre-investigation and analyzes requirements online.

·         Estimates & do a proper sizing of the customer's requirements based on the pre-investigation and, if required, with the assistance of a third-party technical or functional team.

·         Studies the requirements & RFQ to prepare the technical scope of work SOW and align with the Sales team for the costing of the proposed solution.

·         Responds to customer questions & explains the proposed design & solution.

·         Managing the required online meetings and go over the proposed design & solution and highlighting the advantages over competitors’ solutions.

·         Develop strong relationships with suppliers and vendors that enable us to achieve and maintain a competitive position in the market.

·         Coordinate & communicate with Sales & Operation teams to gather insights and information on various aspects such as customer needs and project challenges that can add value to our solutions & proposals over others.

·         Replying to customer technical inquiries.

·         Following up with customers to ensure the issues are resolved.

·         Proactive action with our loyal clients ensures we offer them added-value services.

·         Testing and evaluating modern technologies.

Desired Skills
·         Degree in Computer Science, Information Systems, or related functional field, or relevant work experience.

·         Very good knowledge of Microsoft Office 365 products.

·         Very good knowledge of network security products such as (FortiGate, Sophos, Trend Micro, Bitdefender…etc.).

·         Prior experience in pre-sales activities & technical support with Microsoft Office 365 products.

·         Minimum 3 years of experience.

·         Good knowledge of MS Excel & formulas.

·         Good English writing, reading & speaking skills.

Required Qualification & Experience:
·         Bachelor’s degree

·         Ability to use Microsoft Office Suites apps professionally.

·         Good with computer programs & MS Excel.

·         Time & task management.

·         Ability to work under pressure with team members.

·         Effective communication skills.

·         Focus and pay attention to the details and maintain the accuracy and organization of information.

·         The ability to organize assigned tasks via company applications.

·         Good in English (Writing, Speaking & Reading).
Benefits & Work Conditions:
·         Full Time working from 09:00 AM to 06:00 PM

·         Weekend Friday and we have weekly meetings on Saturday.

·         Internal system to make phone calls to customers & suppliers.

·         Salary to be discussed and determined after the first interview.
Required Information
·         CV

- 3-‎6 سنوات خبرة

- مؤهل عالي

- تكنولوجيا معلومات واتصالات