وظائف خالية مشرف سوشيال ميديا - Moderator - المهندسين - الجيزة

:Moderator Duties and Responsibilities 

• Review and monitor user-generated content, including text, images, and videos, to ensure it complies with community guidelines and policies
• Actively enforce platform or community rules by issuing warnings, temporary suspensions, or permanent bans to users who violate guidelines
• Mediate disputes and conflicts between community members in a fair and impartial manner, promoting constructive dialogue and respectful behavior
• Maintain clear and professional communication with community members, addressing inquiries, concerns, and reports promptly and courteously
• Document and report emerging trends or issues within the community to the moderation team or management, and suggest improvements to guidelines when necessary
• Collaborate with other moderators and team members to ensure consistency in moderation practices and provide support during high-activity periods
• Educate users about community guidelines, encourage positive interactions, and provide guidance on how to improve their contributions
• Be available for emergency or crisis situations that may require rapid response and action to protect the community's integrity

• High school diploma or equivalent; some college or relevant coursework is a plus
• Strong understanding of online communities and social dynamics
• Excellent written and verbal communication skills
• Ability to maintain composure and professionalism when dealing with sensitive or challenging situations
• Attention to detail and the ability to identify content that violates community guidelines
• Familiarity with the specific platform or community being moderated is a plus
• Experience in a moderation role or a similar position is advantageous
• Tech-savvy with the ability to use moderation tools and software effectively
• Availability to work flexible hours, including evenings and weekends, if required
• A commitment to maintaining a positive and inclusive online environment

- 3-‎5 سنوات خبرة

- مؤهل عالي

- تسويق ومبيعات