وظائف خالية مسئول دعم فنى - مدينة نصر - القاهرة

Diagnose and resolve technical issues related to laptops, Desktop, Network switches, Wireless access points (such as Aruba and cisco WAP), Printers, and IP phones, etc.
Installing and configuring computer hardware, software including essential operating systems and
applications such as windows 7, windows 8 and windows 10 , MS office 365 applications such as Microsoft office , OneDrive and SharePoint document sharing ), file sharing offline, network switches, wireless access points , standalone and network shared printers.
Kaspersky endpoint Antivirus installation and troubleshooting for clients’ desktop and laptop computers.
Installing, configuring and troubleshooting office 365 applications.

Good experience with basic Microsoft systems administrative tasks for; Active directory, DNS, DHCP, Windows backup, File sharing, Internet access and connection installation and troubleshooting.
Daily check for clients’ server room’s equipment including; servers physical health check, network devices and WAN connections operation and performance check.
Interactive and remote support for clients’ technical requests and issues.
Co-ordinate with teams to assist them with any IT infrastructure activity related to network installation or upgrades.
Test new technologies and services with responsible team members.
Perform miscellaneous job-related duties as assigned by the IT Manager
Ensure that a high level of customer service and support is provided to all internal and external customers
Job Requirements
Bachelors in IT or computer science or equivalent
3-4 years of IT Technical Support hands-on experience
Very Good MCSE knowledge or Certification
Good CCNA Knowledge , certification is a plus .
Good ITIL knowledge or certification
Have good knowledge of one of IT service management application such as (BMC Remedy, ManageEngine ServiceDesk plus, etc.)
Customer support skills
Good logical reasoning
Good communication skills
Flexible with working hours
Professional personality and positive attitude
An ability to stick to strict deadlines