وظائف خالية مسئول خدمه عملاء - customer service - المنيل - القاهرة

جارى التقديم
  • 30 متقدمين
  • 26 تم مشاهدتهم
  • 0 مناسبين
  • 1 مرفوضين

متطلبات الوظيفة

  • مستوي الخبرة

    خبرة متوسطة

  • سنين الخبرة

    سنتان-‎3 سنوات خبرة

  • الجنس المطلوب

    أنثى

  • اللغة الانجليزية

    جيد

  • السن المطلوب

    23 - 30 سنة

  • الحاسب الآلي

    جيد

  • المؤهل المطلوب

    مؤهل عالي

  • مايكروسوفت أوفيس

    جيد

الراتب ونوع العمل

  • الراتب الأساسي

    5000 - 6000 جنيه مصري

  • نوع الوظيفة

    يوم كامل

  • الحوافز الاضافية

    500 - 1000 جنيه مصري

مميزات الوظيفة

  • يُحتسب الوقت الإضافي
  • تأمينات اجتماعية

تفاصيل الوظيفة

Description
Aleslah is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet. With a collective strength of 10 brands, we have more than 200 monthly users that trust in our dedication to providing them with the best platform for their needs.
JOB PURPOSE
As a Customer Support Executive you will help the users with their concerns, inquiries and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management. Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.
In this role, you will:
•Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook • Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems. •Generate sales leads that develop into new • Improve customer service experience and help create engaged customers •Take ownership of customers issues and follow problems through to resolution • Keep accurate records and document customer service actions and discussions •Analyse statistics and compile accurate reports • Maintain an orderly workflow according to priorities •Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.
Requirements
·Bachelor's degree in Business Management, Marketing, sales or other relevant subject. • At least 2-3 years of experience in a Customer Support or Live chat support role. ·
Benefits
•A fast paced, high performing team. 
•Learning & Development opportunities
Rewards & Recognitions
Salary >5000

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