فرص عمل مدير عمليات الفرع - Branch Operations Manager - التجمع الخامس - القاهرة

:General Duties
• Manage day-to-day operations of dental office.
• Manage and direct staff assignments and activities, in accordance with office policies and applicable laws.
• Stay current with trends, legislation, and regulations in the dental field.
• Manage patient financial accounts.
• Manage the hiring and ongoing performance of staff.
• Manage and update clinic software systems.

:Patient Management
• Oversee patient relations and handle patient complaints.
• Help explain office policy to patients.
• Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) o Monitor patient relations with regular patient satisfaction surveys.

:Staff Management
• Assign, direct, and manage staff duties, as assigned by the dental team.
• Determine and manage staff schedules.
• Recruit, interview and hire employees as directed by the dentist o Orient and train new staff
• Monitor staff performance.
• Conduct staff and salary reviews.
• Coordinate team meetings.
• Engage in conflict resolution.
• Help arrange for staff replacement.
• Make business travel arrangements for dentists and staff.

:Policies and Regulations Management
• Help implement compliance with state and federal regulations.
• Maintain employment records.
• Update and maintain employee policy manual.
• Help dentist draft office policies.

:Marketing and Public Relations
• Oversee the design of marketing and promotional materials (print and electronic).
• Manage dental office advertising/recruiting ads for new staff.
• Implement marketing strategies.
• Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs.
• Assist with dental office facility management.

:Social Media Management
• Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog.
• Supervise the creation of appropriate and engaging social media contents.
• Monitor, manage, and respond to comments and questions that arrive via social media channels.
• Develop and implement a strategy for handling negative reviews.
• Stay current with trends in the dental profession and social media in general.