فرص عمل مدير الحساب / مدير خدمات العملاء - Account Manager / Client Services Manager - شيراتون - القاهرة

:Introduction
Luminary is seeking a highly organized and experienced Account Manager / Client Services Manager to join our dynamic team. This role is essential for managing client relationships, coordinating projects, and developing effective digital marketing strategies to meet client goals. Your contributions will directly influence our growth and client satisfaction, making this a vital position within our organization

:Key Responsibilities
Client Relationship Management: Serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs and expectations are met
Project Coordination: Manage and coordinate digital marketing projects, ensuring timely delivery and alignment with client goals
Communication: Communicate project updates, deliverables, and timelines to clients and internal teams
Strategy Development: Understand client objectives and collaborate with internal teams to develop effective digital marketing strategies
Reporting: Prepare and present performance reports to clients, highlighting key metrics and insights
Problem-Solving: Address and resolve any client issues or concerns promptly and effectively
Budget Management: Oversee project budgets, ensuring efficient use of resources and adherence to financial constraints
Client Onboarding: Lead the client onboarding process to ensure a smooth transition and setup
Upselling/Cross-Selling: Identify opportunities to upsell or cross-sell services to existing clients
Risk Management: Identify potential risks in client relationships and develop strategies to mitigate them
Market Research: Conduct market research to stay informed about industry trends and client needs, providing insights to enhance service offerings
Service Customization: Customize services to meet the unique needs of each client, ensuring satisfaction and long-term relationships

:Skills Required
Communication: Exceptional verbal and written communication skills to interact with clients and internal teams
Project Management: Strong organizational and project management skills to handle multiple clients and projects simultaneously
Problem-Solving: Ability to think critically and solve problems efficiently
Digital Marketing Knowledge: Understanding of various digital marketing channels and strategies
Client-Centric: Ability to understand and prioritize client needs and deliver exceptional service
Time Management: Excellent time management skills to meet deadlines and manage workload
CRM Proficiency: Skilled in using CRM software to manage client relationships
Negotiation: Strong negotiation skills to manage client contracts and expectations
Adaptability: Ability to adapt to changing client needs and market conditions

:We Offer
Competitive salary and benefits package
A dynamic and supportive work environment
Opportunities for professional growth and development
Flexible working arrangements
Professional development programs and training opportunities
Unique perks and benefits

Conclusion
At Luminary, we believe that hiring a qualified Account Manager / Client Services Manager will significantly enhance our client relationships and project management efficiency. We look forward to welcoming talented candidates who are eager to contribute to our team's success