وظائف خالية كول سنتر ( مبادرة فرصة ) - التجمع الاول - القاهرة

job requirements :
Skills :
1- A high degree of sense of the organization's goals
2- Successful Leadership
3- strong of observation
4- team work
5- Committed
6- Commercial focus
7- negotiation
8- Good surroundings and environment in terms of customer relationship
 
General skills for the job :
1- perfect in computer skills (office and internet)
2- Fluency in the English language at a level not less than very good
3- Interpersonal skills such as good negotiation and social communication, and good presentation skills
4- Collaborate and work within the vision and goals of the company
5- Ensure positive communication, focus and attention on everything related to the client

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
·        Building strong and continuous relationships with new clients

·        Work to consolidate and repair relationships with existing and old clients in a good and continuous manner
·        Responding to customer inquiries regarding the company's installment system, products, prices, and any facilities and services that may be provided From the company to the customer
·        Submit a daily, weekly and monthly report of business calls to the commercial Manager directly .
·        Achieving the desired sales goals through the actual sources as well as new sources and channels to attract customers under the supervision of the commercial manager
·        Achieving or exceeding sales targets.
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Informing commercial director the following reports
1.      ( Incoming Calls Analysis Report. )
2.      ( Outgoing calls Analysis Report . )
3.      ( Inquiry Analysis Report. )
4.      ( Sales Orders/ Service Requst  Analysis Report. )
5.      ( Media / Hotline Customer Awareness. )
6.      ( Customer Complaints Analysis Report. )
7.      ( Sales Orders / Service Requst Details Report. )

·       Build sustainable relationships and engage customers by taking the extra mile
·       Keep records of all conversations in our call center database in a comprehensible way
·       Frequently attend educational seminars to improve knowledge and performance level
·       Meet personal/team qualitative and quantitative targets

Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
 
Limits of internal relations within the scope of work:
Internally :
1- Staff and work team of the sales + marketing + finance + Purchases + Planning + production + Deliveries + movement +transportation and installations departments .
2- customer of the company

- سنة-‎3 سنوات خبرة

- مؤهل عالي

- تسويق ومبيعات