وظائف خالية دعم فني-IT Help Desk - المعادى - القاهرة

:Company Description
Educate Me Foundation is a registered non-profit foundation that aspires to redefine education in Egypt through a progressive skills- based, learner-centered education model while promoting a culture of self-actualization and lifelong learning.

:Job Purpose
Responsible for the technical support in the organization infrastructure, Systems, Services, Products, software, and responds to internal and external requests, and the deployment plan of Maintenance, upgrading & updating, and grow the team experience with a plan of training for all the Information technology functions.




:Duties and Responsibilities
Responsible for Local and Cloud infrastructure operation and maintenance
Responsible for Services and Systems operation, maintenance
Responsible for the operation and maintenance of Malware Server
 Responsible for the operation and maintenance of Local and Cloud Hosting services
Network administrator of Routers, Switches, Access Points internal & external
Responsible for operation, maintenance, and follow-up with Local Area Networks (LAN), Wireless local network (W-Lan), Wide Area Networks (WAN)
Responsible for technical assistance and support for incoming requests and issues related to infrastructure Servers, Services, systems, software, Products, services local and cloud by IT system, Email, Chatting
Deployment manager, Install, modify, and repair Products and software
Network printing responsibility for operation, maintenance, and follow-up
 Run diagnostic plan to evaluate, check, solve IT problems related to Products, Software
Respond to queries in the IT system, Emails, Chat, for who is looking for technical help
Training Plan for the team for infrastructure services, systems, software, Products, Networks
 Create Design Material and guidelines for infrastructure services, systems, Software, Products, Networks
 Responsible for Information technology department database related to infrastructure Servers, Services, systems, software, Products
 Monthly, Yearly reports for performance of Servers, Systems, Services, Products and Software, Network
Present the plans for IT to your direct managers and the teams
 Follow-Up, Weekly and Monthly reports with your direct manager

:Qualifications
Education: University Bachelor's, Computer Science graduates are preferred

 Specialized Knowledge: software and hardware expertise

Certificates: C+, N+, CCNA, MCSA is a must

o Skills: coordination and communication skills, high research skills

:o Competencies
Adaptive Learning
 Accountability
 Efective Communication
 Foster Teamwork
Building Relationships
 Strong Observation Skills
Excellent Reporting Skills
Creativity and Innovation

o Experience: 1-2 Years

:Working Conditions
 Works from Head Office premises in Maadi and job requires weekly field visits to the EM schools in Elharam, and quarterly visits in wahat school

Work Nature:  5working days ( including 1 day work from home ) + 2 days off
Salary: Negotiatioable (Depends on experience)