وظائف خالية اخصائي رقابة جودة - Quality_control - call center - المعادى - القاهرة

متطلبات الوظيفة

  • مستوي الخبرة

    حديث التخرج

  • سنين الخبرة

    سنة-‎3 سنوات خبرة

  • الجنس المطلوب

    لا يشترط

  • اللغة الانجليزية

    أساسيات

  • السن المطلوب

    22 - 30 سنة

  • الحاسب الآلي

    أساسيات

  • المؤهل المطلوب

    مؤهل عالي

  • مايكروسوفت أوفيس

    أساسيات

الراتب ونوع العمل

  • الراتب الأساسي

    قابل للتفاوض

  • نوع الوظيفة

    يوم كامل

مميزات الوظيفة

  • تأمينات اجتماعية

تفاصيل الوظيفة

#Quality_Call_Center

Job Description include:

- Call monitoring and providing actionable insight.
-Ensures that all agents use the same greetings, scripts, aftercall procedures and accountability standards
-Pay close attention to a variety of call behaviors and performance standards
-Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
-Accompany evaluations with meaningful and constructive feedback;
-Map the need for training and onboarding programs.
-Monitor customer service performance on the agent and team level;
-Create reports that reflect support performance to higher-ups.
- Perform mystery calls to ensure accurate and consistent information delivery to the customers.
-Give recommendations for process improvements based on the customer experience and feedback.

Requirements:

-Max Age: 30
-Experience: One year or more.
-Experience in the customer service space.
-Proven track record of analytical skills.
-Hands-on experience in quality assurance.
-Great people skills and ability to communicate (negative) feedback.
-Good organizational skills.
-Examples of data visualization abilities and understanding of support metrics.
-Problem-solving capabilities to create meaningful strategies to improve support quality.

- Fixed shift from 8 Am to 5 pm.
- Friday and Saturday are off.
-Location in Maadi, Cairo.


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