الوظيفة: مسئول كول سنتر - اسيوط - أسيوط الجديدة - اسيوط

متطلبات الوظيفة

  • مستوي الخبرة

    حديث التخرج

  • سنين الخبرة

    سنتان خبرة على الأكثر

  • الجنس المطلوب

    لا يشترط

  • اللغة الانجليزية

    جيد

  • السن المطلوب

    21 - 29 سنة

  • الحاسب الآلي

    جيد

  • المؤهل المطلوب

    مؤهل عالي

  • مايكروسوفت أوفيس

    جيد

الراتب ونوع العمل

  • الراتب الأساسي

    قابل للتفاوض

  • نوع الوظيفة

    يوم كامل

مميزات الوظيفة

  • تأمينات صحية
  • تأمينات اجتماعية

تفاصيل الوظيفة

Handle all incoming/outgoing calls of the call center
Provide follow up, occasional campaigns and call backs blended with normal inbound calls
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries  (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc)
Communicate with other departments all relevant customer inquiries if applicable
Achieve the requested staffed time on a daily basis to minimize lost call rate
Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services
Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust
Respect and apply company vision, mission and values
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
Use available methods and tools to develop own skills
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc)
Keep up-to-date with all the services and products provided by Orange
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s
Escalate problems, report suspected fraud and provides relevant feedback to the right channels

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